At PMH Fashion Design Ltd, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help. Please read our refund policy carefully.

1. Refund Eligibility

• Timeframe: Refund requests must be submitted within 30 days of the receipt of your order.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all refund requests.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

• Perishable goods (e.g., food, flowers, newspapers, magazines)
• Personal care items (e.g., sanitary goods, health and beauty products)
• Custom-made or personalized items
• Gift cards
• Downloadable software products
• Some health and personal care items

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email us at support@zuliqo.com or call (+44) 7418 311065 with your order number and reason for the refund request.
2. Return Authorization: Once your refund request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
3. Ship the Item: Pack the item securely and include your RA number. Ship the item to the address provided in the return instructions.

4. Processing Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

5. Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Original Shipping: If you receive a refund, the cost of original shipping will be deducted from your refund (if applicable).
• Faulty or Incorrect Items: If the refund is due to our error (e.g., faulty or incorrect item), we will cover the return shipping costs.

6. Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
• Bank Processing: Next, contact your bank. There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@zuliqo.com or (+44) 7418 311065.

7. Exchanges

If you need to exchange an item for the same product (e.g., different size or color), please contact us at support@zuliqo.com. Exchanges are subject to product availability.

8. Contact Us

If you have any questions about our refund policy, please contact us at:

PMH Fashion Design Ltd

24-26, Arcadia Avenue, Fin009/15178

London, United Kingdom, N3 2JU

Email: support@zuliqo.com

Phone: (+44) 7418 311065

Thank you for shopping with PMH Fashion Design Ltd. We appreciate your business and strive to provide the best customer service possible.