At PMH Fashion Design Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your experience is as smooth as possible.

1. Return Eligibility

• Timeframe: You can return items within 30 days of receipt.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers, newspapers, magazines)
• Personal care items (e.g., sanitary goods, health and beauty products)
• Custom-made or personalized items
• Gift cards
• Downloadable software products
• Some health and personal care items

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@zuliqo.com or call (+44) 7418 311065 with your order number and reason for return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
3. Ship the Item: Pack the item securely and include your RA number. Ship the item to the address provided in the return instructions.

4. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

5. Exchanges

If you need to exchange an item for the same product (e.g., different size or color), please contact us at support@zuliqo.com. Exchanges are subject to product availability.

6. Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Original Shipping: If you receive a refund, the cost of original shipping will be deducted from your refund (if applicable).
• Faulty or Incorrect Items: If the return is due to our error (e.g., faulty or incorrect item), we will cover the return shipping costs.

7. International Returns

For international returns, please contact us at support@zuliqo.com for specific instructions. Please note that international return shipping costs are the responsibility of the customer.

8. Contact Us

If you have any questions about our return policy, please contact us at:

PMH Fashion Design Ltd

24-26, Arcadia Avenue, Fin009/15178

London, United Kingdom, N3 2JU

Email: support@zuliqo.com

Phone: (+44) 7418 311065

Thank you for shopping with PMH Fashion Design Ltd. We appreciate your business and strive to provide the best customer service possible.